Privacy Policy

1. Introduction

This Privacy Policy explains how HubPage Australia collects, uses, stores, and protects personal information when people use our public website, business platform, marketplace, events, projects, support channels, and related services.

2. Information we collect

We may collect account details, contact details, business profile information, product and service listings, request and project content, messages, event attendance details, order and invoice information, subscription status, support requests, device and usage information, security logs, analytics events, and payment-provider references.

3. Payment information

HubPage uses approved third-party payment providers for card and payment processing. We do not need full card numbers or card verification codes for ordinary platform operation and do not ask users to send them through support, chat, screenshots, or email.

4. How we use information

We use information to operate accounts, publish public business content selected by users, process orders and invoices, manage services and events, support project and communication workflows, provide customer support, prevent fraud and abuse, maintain security, improve the platform, meet legal obligations, and send transactional or consented communications.

5. Public and private information

Some information is intentionally public, such as published business profiles, visible products, visible services, public events, and approved public pages. Private account details, messages, private projects, private files, orders, invoices, payment records, attendee records, and support records should only be available to authorised users and support roles.

6. Sharing and service providers

We may share information with service providers that help us operate hosting, storage, email, analytics, security, support, payments, maps, notifications, search, and related platform functions. We may also disclose information where required by law, to enforce our terms, to investigate abuse, or to protect users and the platform.

7. Security and retention

We use access controls, secure transport, monitoring, logging, and other safeguards to protect information. We keep information only for as long as needed for platform operation, legal, accounting, security, audit, dispute, backup, and support purposes.

8. Access, correction, deletion, and marketing choices

You may ask to access or correct your personal information, update account settings, deactivate your account where available, and opt out of marketing communications. Some records may need to be retained for accounting, fraud prevention, dispute handling, legal, or audit reasons.

9. Cookies and analytics

We use cookies and similar technologies for sessions, security, preferences, analytics, and platform functionality. Optional tracking should follow the consent choices presented on the site.

10. Privacy and security contact

For privacy questions, contact info@hubpage.com.au. For security or vulnerability reports, use info@hubpage.com.au or the security reporting page.

11. Changes to this policy

We may update this Privacy Policy as the platform, providers, or legal requirements change. Material changes should be communicated through appropriate platform or public-site channels.